FAQs
Internet, Networks and WiFi
How to connect to school WiFi?
At Westall, we use the EduStar WiFi network.
You need to log in with your EduPass credentials (the username and password you use to login to your school email).
Visit the following links for detailed connection guides.
- Windows: https://ufo.westallsc.vic.edu.au/guides/windows-internet-access/
- MacOS: https://ufo.westallsc.vic.edu.au/guides/macos-internet-access/
Why doesn’t my WiFi work?
- Make sure you are connected to the internet and that your WiFi is turned on.
- Make sure Auto Proxy Discovery is on.
- Windows:
- Press [Windows Key] and [I] on your keyboard to lauching Settings.
- Click Network & Internet.
- Click Proxy.
- Ensure that Automatically detect settings is turned ON.
- Windows:
- Make you don’t have a VPN on.
Can’t sign in to computer (Error: no domain found)
If you are signing into a school laptop, and you get a message saying that “no domain is found”.
Make sure that your computer is connected to the EduStar WiFi Network.
How to change Compass / Westall password?
To change the password that you use to log in to your Compass account and school computer. Do the following:
- Make sure you are on a school owned computer (school laptop, school desktop, teacher laptop).
- Press [CTRL] [ALT] [DEL] on your keyboard.
- Click Change a password.
- Create a new passwork by following the information on screen. Make sure to follow all the password requirements.
Password requirements:
- It must be at least 7 characters in length.
- It must include a combination of any three of the following:
- Lowercase letters.
- UPPERCASE LETTERS.
- Numbers.
- Special characters (e.g., !@#()$%^&*)
What are the BYOD recommendations?
Where can I get ICT support?
If this FAQ page did not answer you question, please visit the IT House for all your other ICT needs.
See the following map to help you navgiate to the IT House: